Privacy Policy

ARC Mart ("hum", "hamara") aap ki privacy ka khayal rakhte hain. Ye policy batati hai ke hum aap ka data kaise collect, use aur protect karte hain — jab aap arcmart.pk ya hamari mobile app use karte hain.

1. Hum kaunsa data collect karte hain

• Account info: naam, email, phone number (WhatsApp)
• Delivery addresses aur location (map picker se)
• Order history aur cart items
• Device info aur app usage (crash reports, analytics)
• Vendor/Rider ke liye: CNIC, vehicle/license details (verification ke liye)

2. Data ka istemal kaise hota hai

• Orders process karne aur deliver karne ke liye
• Email verification aur order updates bhejne ke liye
• Rider ko aap ke address tak pohanchnay ke liye
• Fraud check aur platform security ke liye
• Customer support dene ke liye

3. Data share karna

Hum aap ka data sell nahi karte. Data sirf unke sath share hota hai jo order complete karne me madad karte hain: rider (delivery address + phone), vendor (order items), payment provider (agar online payment), aur law enforcement agar qanoon talab kare.

4. Data security

Aap ka data encrypted connections (HTTPS) par transfer hota hai. Passwords bcrypt se hash hote hain. Verification codes 15 minute me expire hote hain. Agar koi data breach hota hai to hum aap ko foran itla dein ge.

5. Data retention

Aap apna account kabhi bhi delete karwa sakte hain — arcmartmianwali@gmail.com par likhen. Order records finance rules ki wajah se 7 saal tak rakhe jate hain, baqi personal data delete ho jata hai.

6. Cookies

• Zaroori cookies: login session, cart aur theme/language preference yaad rakhne ke liye — ye bina site ke theek kaam nahi kar sakti.
• Analytics: anonymous page views taake hum samajh saken kaunse pages popular hain.
• Koi third-party advertising ya tracking cookies nahi use karte.
• Aap browser settings se cookies clear kar sakte hain — site ke kuch hisse (login, cart) tab kaam nahi karenge. Consent banner se aap "Essential only" bhi chun sakte hain.

7. Contact

Privacy se related koi bhi sawal ho to: arcmartmianwali@gmail.com ya WhatsApp +92 300 5560267