Support Center

Koi masla hai? Hum yahan hain. Sab se pehle neeche common solutions dekhen — phir hum se rabta karein.

Order se related

• Order track karne ke liye: My Orders → order kholen → live status timeline
• Rider ki live location: order ON_THE_WAY hone par map par nazar aati hai
• Delivery PIN: rider ko PIN sirf order milne par dein

Return / Refund

• Galat ya kharab item 24 ghante ke andar report karein
• Photo ke sath arcmartmianwali@gmail.com par email karein ya WhatsApp karein
• Refund 3-5 working days me process hota hai

Account

• Email verification code nahi aa raha? Spam folder check karein, phir "Resend" dabayen
• Password bhool gaye? Login page par "Forgot password" use karein
• Account delete karwana ho: email par likhen — 48 ghante me process hota hai

Vendor ho?

• Products/stock/price update: Vendor Portal → Products
• Bulk listing: CSV import support hai — products page par "Import CSV"
• Payout sawalaat: WhatsApp par messaging "Vendor Payout" likhen

Rider ho?

• Go online hona zaroori hai — Jobs tab me orders distance ke hisaab se aate hain
• GPS tracking on rakhna lazmi hai (admin live map ke liye)
• App masla: phone restart karein, phir se login karein

Hum se rabta

+92 300 5560267 (9am–9pm) · arcmartmianwali@gmail.com · WhatsApp +92 300 5560267 · Ya Contact page se message karein.