Terms of Service
ARC Mart use karke aap in shara-it se ittefaq karte hain. Ye shara-it aap (customer, vendor, rider) sab par lagti hain.
1. Account
- Account banane ke liye sahi maloomat dena zaroori hai
- Email verification har account ke liye lazmi hai
- Ek insan ka ek account — fake/duplicate accounts ban sakte hain
- Vendor/Rider approval admin ke zariye hoti hai
2. Orders aur Payments
- Prices vendor set karta hai; order place karne par wo final hota hai
- COD par delivery ke waqt payment collect hota hai (PIN ke sath)
- Order cancel karne ki window order confirm hone se pehle hai
- Refund sirf galat/damaged item par hota hai — 24 ghante ke andar report karein
3. Delivery
- Delivery time estimate hai, guarantee nahi (traffic/mausam par depend)
- Rider qareeb hona priority deta hai — dispatch system distance ke hisaab se order deta hai
- Ghalat address par delivery fail hone par delivery fee wapis nahi hoti
4. Vendors ke liye
- Products ki quality aur halal status ki zimmedari vendor ki hai
- Stock aur prices waqt par update karna zaroori hai
- Lagatar late/cancel orders par account suspend ho sakta hai
5. Riders ke liye
- CNIC aur license verification lazmi hai
- Order accept karne ke baad complete karna lazmi hai — bar bar decline par account review hota hai
- Customer ka PIN kisi ko na dein — delivery confirmation PIN hi hai
6. Prohibited
- Fake orders ya payment fraud
- Spam, harassment, ya galat reviews
- Platform se bahar transaction (safety nahi rehti)
7. Changes
Hum ye terms kabhi bhi update kar sakte hain — bara change ho to email/app par itla dein ge. Continue use ka matlab aap ki razamandi hai.